12bet Privacy Policy – Protecting Our Malaysian Members' Data, Every Step of the Way

This Privacy Policy ("Policy") is published by 12bet ("we", "platform", "12bet") and describes our practices regarding the collection, use, disclosure, and protection of personal information provided by users of our website at 12bet-jit.net and all related services.

By registering an account or using any 12bet service, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, please discontinue your use of the 12bet platform.

12bet collects various categories of personal data depending on how you interact with our platform. Below is a detailed breakdown by category:

3.1 Directly From You

The majority of the personal data we collect comes directly from you – during the 12bet account registration process, when you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, when you contact our support team, or when you complete forms within the platform.

3.2 Automatically During Platform Use

When you browse or use the 12bet platform, our systems automatically record certain technical data including your IP address, browser type, pages visited, access times, and navigation patterns. This data is collected using cookies, tracking pixels, and server-logging technologies standard across the industry.

3.3 From Verified Third Parties

In certain circumstances — particularly for identity verification and fraud prevention — 12bet may receive data from authorised third parties such as KYC service providers, payment platforms you use, and relevant regulatory bodies.

12bet uses the personal data collected solely for the following purposes:

• Account creation and management – to register your account, verify your identity, and ensure secure login.
• Financial transaction processing – to process your deposits and withdrawals in MYR via your chosen payment method.
• Legal & regulatory compliance – including AML (anti-money laundering) obligations, KYC requirements, and reporting to relevant regulatory bodies.
• Fraud detection and prevention – to protect you and the integrity of the 12bet platform from suspicious activity.
• Enhanced user experience – to personalise content, game recommendations, and bonus offers relevant to your interests and playing patterns.
• Service communications – to send important notifications regarding your account, transactions, and policy updates.
• Customer Support – to effectively resolve your enquiries, complaints, and support requests.
• Marketing (with your consent) – to send you promotional information, bonus offers, and 12bet-related news; you may withdraw this consent at any time.

12bet does not sell members' personal data to any third party. However, there are limited circumstances in which we may share data with authorised parties:

5.1 Service Providers

We share necessary data with service providers that help us operate the platform – including KYC service providers, payment gateway providers (Touch 'n Go, DuitNow, GrabPay, and others), server hosting companies, and gaming software providers. All such providers are bound by strict confidentiality agreements.

5.2 Legal Requirements

12bet may disclose personal information where required by Malaysian law, court order, or a legitimate request from law enforcement or regulatory authorities. We will only disclose the minimum data necessary to comply with such requirements.

5.3 Intra-Group Transfers

Data may be shared among companies within the 12bet group operating across various jurisdictions, solely for internal management purposes and to deliver a seamless service to you.

12bet invests seriously in data security infrastructure to protect the personal information of our Malaysian members. The protective measures we have implemented include:

• 256-bit SSL Encryption for all data transmissions between your browser and our servers.
• Encrypted data storage – all sensitive data is stored in encrypted form within secured databases.
• Role-based access control – only authorised personnel have access to member personal data, and only to the extent required for their role.
• 24/7 security monitoring – our systems are continuously monitored to detect threats and suspicious activity.
• Regular security audits by independent third parties to identify and address security vulnerabilities.
• Two-factor authentication (2FA) available to all 12bet member accounts as an added security layer, which we strongly encourage you to enable.

While we take all reasonable steps to protect your data, no system is ever completely infallible. You also have a role to play in keeping your account secure — including using a strong password and never sharing your login credentials with anyone.

As a 12bet member and data subject under Malaysian privacy law, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact 12bet's Data Protection Officer (DPO) by email at privacy@12bet-jit.net or via Live Chat on the platform. We will respond to your request within 30 business days.

The 12bet website uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and analyse platform usage patterns. The types of cookies we use are as follows:

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect core functionality of the 12bet platform, including your ability to log in to your account.

12bet's services are intended exclusively for individuals aged 21 and above. We do not target, collect, or knowingly retain personal data from minors. Should we discover that data belonging to anyone under the age of 21 has been collected, we will promptly delete that data and close the associated account.

As an internationally operating platform, your personal data may be transferred to and stored on servers located outside Malaysia. Any such cross-border data transfer will only be carried out with adequate safeguards in place to ensure your data remains secure and protected to a standard equivalent to or higher than Malaysia's PDPA requirements.

We ensure that all overseas data recipients are bound by data processing agreements that require them to protect your data in accordance with this policy and applicable privacy laws.

12bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Members will be notified of any material amendments via email or in-platform notification at least 14 days before the changes take effect.

The "Updated" date shown at the top of this page reflects when this Privacy Policy was last revised. Your continued use of the 12bet platform after any amendments take effect constitutes your acceptance of the revised terms.

For any questions, requests, or complaints regarding your privacy and personal data protection at 12bet, please contact our Data Protection Officer (DPO):

Our privacy team operates in both Bahasa Malaysia and English, 24 hours a day, 7 days a week, including Malaysian public holidays.